Information & Communications Technology (ICT) Support Specialist

Closing Date: September 14, 2020

Type of Vacancy:

Details of the Post

The CDEMA Coordinating Unit (CU) is inviting applications for the position of Information and Communications Technology (ICT) Support Specialist. The ICT Support Specialist will provide support to the ICT Manager in advancing the work programme of the ICT Department within the CDEMA System. Specifically, he/she will provide ICT support to the CDEMA CU users and support the ICT Manager in the provision of ICT services to the CDEMA Participating States; Support and maintain the CDEMA CU ICT infrastructure, ICT systems, software and hardware located on-premises and off-site; Support the ICT Manager in expanding the use of ICTs to support Comprehensive Disaster Management (CDM). For full job description please click here.

Open To:
Applications for this post are open to employees of the CDEMA CU and all citizens and permanent residents of CARICOM countries.

The compensation will be based on the individual’s qualifications and experience.

Merit Criteria:


1.1 Bachelor’s Degree in Information Technology, Computer Science or equivalent
1.2 Proven experience with Microsoft Windows desktop and server operating systems (Networking, administration, security, etc.)
1.3 A minimum of three (3) years’ experience in a similar ICT Support role
1.4 Front-end web development experience would be an asset
1.5 Experience providing and supporting services on cloud computing platforms (e.g AWS or Azure) would be an asset


2.1 Demonstrate effective time management and the ability to multi-task.
2.2 Team player with strong technical and user support skills
2.3 Hands-on network administration experience would be an asset.
2.4 Ability to prioritise and manage many open cases at one time.
2.5 Demonstrated ability to learn, adapt, drive change and innovate
2.6 Excellent understanding of the larger ICT landscape
2.7 Excellent oral and written communication skills
2.8 Ability to communicate and relate effectively with persons at all levels
2.9 Flexibility and adaptability
2.10 Appreciation of workplace diversity.

Information Notes:

  1. Candidates must clearly demonstrate in writing that they have met all the criteria. Failure to do so may result in your application not receiving further consideration.
  2. Send applications, including Resume, three (3) testimonials and copies of certificates via email to quote selection process number: CDEMA-CU/ADMIN/14-20.
  3. Acknowledgement of receipt of applications will not be sent. CDEMA would like to thank all candidates who apply, as only those selected for an interview will be contacted.

Notice expires at 12:10pm on Monday September 14th, 2020

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