System and Network Administrator, Development and Operation of the Single Market and Economy
Applications are invited from interested and suitably qualified nationals of Caribbean Community (CARICOM) Member States and Associate Members of the Caribbean Community to fill the abovementioned position in the Caribbean Community Secretariat with assigned duty station in Barbados.
FUNCTIONS OF THE POST
Under the direction of Deputy Programme Manager, Integrated Information Systems (IIS) the incumbent is responsible for the operations, administration and maintenance the CARICOM Secretariat’s IT infrastructure in Guyana, Barbados and Jamaica to ensure high availability of enterprise applications and network services. This includes the planning, design, implementation, management, and support of servers, storage devices, network hardware, client systems, software and communication links required for the voice, data, video and wireless network services.
QUALIFICATIONS AND EXPERIENCE
Candidates should possess a Bachelor’s Degree in Computer Science, Information Technology or related subject or an equivalent relevant professional qualification, plus three (3) years of relevant and equivalent level experience working in one or more of the following:
- Information Technology Company
- A public sector organisation
- A regional or international organisation
- Large Private Enterprise
In addition, candidates must possess specialised training and good working knowledge in:
- System Administration
- Network Administration
- Supporting Database application
- Project Management
- Network design, TCP/IP, network diagnostics and monitoring, and network security
- Office 365 Enterprise
- Microsoft Client operating systems such as Windows 7 Professional, Windows 10, Windows 2016 Server
- Red Hat Enterprise Linux and MySQL admiinstration
- Microsoft SQL Server administration
- Cisco switches and routers
- SAN Configuration and storage technologies
- Firewalls, VPNs and telecommunications
- VMware ESXi
- Patch management using WSUS
- Dell servers
DUTIES AND RESPONSIBILITIES
Under the direction of the Deputy Programme Manager, IIS, the System and Network Administrator will be required to:
1.1 INSTALL and SUPPORT the Secretariat’s servers, network infrastructure and associated devices and software;
1.2 ADMINISTER servers, storage devices, client systems, printers, network devices, software deployment, security updates and patches;
1.3 MONITOR and EVALUATE system performance in order to maintain system efficiency;
1.4 ANALYZE business requirements and DEVELOP technical solutions;
1.5 MAINTAIN system integrity and security;
1.6 TROUBLESHOOT technical problems affecting the IT infrastructure and IMPLEMENT solutions;
1.7 MAKE recommendations for future upgrades;
1.8 PREPARE and IMPLEMENT a maintenance program for servers, storage and devices supporting the IT infrastructure; and
1.9 PREPARE and MAINTAIN documentation on the servers, storage and other devices supporting the IT infrastructure.
Enterprise Application Support
1.10 PROVIDE technical support to the Financial Management Information System and the Human Resource Management Information System; and
1.11 PROVIDE support to the Regional enterprise applications hosted by the CARICOM Secretariat.
1.12 INSTALL and MAINTAIN LANs, WANs, network segments, Internet and Intranet systems;
1.13 ENSURE network connectivity throughout the organization’s LAN/WAN infrastructure is on par with technical considerations;
1.14 MAINTAIN network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network issues and escalating problems to vendors;
1.15 SECURE the network by developing access, monitoring and control; and maintaining documentation;
1.16 MANAGEMENT of the Internet bandwidth and monitoring of network traffic;
1.17 ADMINISTRATION of VPN connectivity between the Secretariat’s offices in Guyana, Barbados and Jamaica, and access for staff and external service providers;
1.18 COLLABORATE with staff at the Secretariat’s offices in Guyana and Jamaica to ensure that network services are accessible;
1.19 INSTALL, CONFIGURE and SUPPORT the Secretariat’s network infrastructure and associated devices and software;
1.20 PARTICIPATE in the unit’s initiative of documenting IT processes and MAKE recommendations on policies and procedures;
1.21 PROVIDE network support for the organization’s telecommunications infrastructure which includes telephone systems, VOIP/IP-PBX communication systems and the videoconferencing environment; and
1.22 MAINTAIN up-to-date information on network equipment, software licenses and other relevant data to improve overall system availability.
1.23 COLLABORATE with vendors and external IT service providers;
1.24 PREPARE a work schedule of technical activities in accordance with the timetable established in the Work Programme;
1.25 MAINTAIN a record of work carried out and PROVIDE monthly reports on the status of technical activities;
1.26 REVIEW specific areas of the Work Programme performance and INITIATE the necessary intervention after consultation with the Deputy Programme Manager;
1.27 ASSIST with the development of the Work Programme and Budget for Integrated Information Systems;
1.28 CONTRIBUTE to the positive and professional image of the CARICOM Secretariat, at all times, in keeping with its Core Values; and
1.29 PERFORM any other related duties assigned by the Deputy Programme Manager or his designate.
In addition to the Activities outlined above, the incumbent is expected to perform other related duties as assigned.
EMOLUMENTS AND BENEFITS
An attractive remuneration package will be offered.
The officer shall be eligible for the payment of an education grant in respect of children (including step children and legally-adopted children) who require reasonable education facilities that are not available at the assigned duty station or whose education the officer would not want to disrupt in relocating to take up this appointment.
The grant shall apply to children under the age of twenty-three years and shall not exceed seventy-five per cent of the cost of tuition (including text books), room and board up to a maximum total of EC$16,200.00 per year per child for a maximum of two children at any one time. The grant is payable for a maximum of five years.
On assumption of duty in Barbados, the officer shall be paid a settlement grant in respect of self, his or her spouse and each eligible child or other approved dependent. The number of dependents eligible for Settlement Grant shall not exceed six (6) persons.
RECRUITMENT AND APPOINTMENT
Appointment may be on contract or on secondment from a Public Service or a statutory body of a Member State or approved regional organisation. It will be subject to such regulations, rules, orders and instructions as exist and as may be introduced from time to time in respect of service with the Secretariat.
An officer recruited from outside the assigned duty station, on first appointment, will be provided economy class air passages by the most direct route for the officer, spouse and children (provided they are below the age of eighteen years, unmarried and dependent on the officer) and for such other dependents not exceeding two as may be approved by the Secretary-General, provided that the number of children and other dependents does not exceed six (6) in all.
In addition to passages, the officer will be granted the following transportation allowances:
- ocean freight charges, including insurance, for shipping personal and household effects to Barbados, not exceeding 1250 cubic feet, plus a motor car (if the officer already owns one);
- the cost of transporting baggage, personal and household effects from the home of the officer to the place of embarkation and from the port of disembarkation to the place of residence in Barbados; and
- the cost of packing and crating personal and household effects.
The officer will be eligible for the grant of vacation leave at the rate of twenty (20) working days a year and a leave grant after every twelve months of service in respect of the officer, spouse and up to two dependent children.
PRIVILEGES AND IMMUNITIES
The officer will be accorded privileges and immunities that are available to staff members of the Caribbean Community whose assigned duty station is in Barbados.
GROUP HEALTH AND LIFE AND ACCIDENT INSURANCE
Subject to your acceptance by the Secretariat’s insurance carrier, Sagicor Life Inc., the officer will be required to participate in the Secretariat’s group health and group life and accident insurance schemes. With respect to the health scheme, the officer will contribute fifty per cent of the premium. The life and accident insurance scheme is non-contributory.
An officer on contract shall, subject to his/her services being satisfactory and having completed at least six (6) months of the contractual term of employment be eligible for the payment of a gratuity. The gratuity shall be at the rate of twenty per cent of the officer’s basic salary, calculated for each day of completed service and shall be payable at the end of the officer’s contractual period (including for this purpose any period of extension or approved leave). Where the appointment is on secondment, the Secretariat will pay to the officer’s substantive employer, over the period of secondment, a contribution not exceeding twenty-five per cent of the pensionable salary normally payable to the officer by that employer so as to maintain the pensionable status of the officer in the substantive employment.
The CARICOM Secretariat is improving its recruitment system. To facilitate this transition, applicants must create a profile by accessing the CARICOM Secretariat’s Employment Portal. The link can be accessed from the CARICOM Secretariat’s Website – www.caricom.org under the Work With Us tab.
In addition, applications in English Language with full curriculum vitae details, including nationality, date of birth, work experience, educational qualifications, summary of professional skills and/or expertise, language proficiency, list of professional publications, coordinates (including email addresses) of three referees (at least two of whom must be familiar with the applicant’s work), and other relevant information, should be addressed to:
Human Resource Management
Caribbean Community Secretariat
Turkeyen, Greater Georgetown, Guyana